Cancellation Policy

Haus of Rattan Cancellation Policy

Haus of Rattan is bound by Australian consumer law and will process all returns and refunds in line with these laws.

Please choose carefully as we do not refund if you change your mind or make a wrong selection. Once your order is confirmed, meaning you have either paid in full or made your first lay-by instalment, the order can no longer be cancelled. If you cancel your order you agree to the following:

(a) In the case of a stocked item product,  you will be refunded in full for the value of the product less a 20% restocking fee to cover Haus of Rattan’s administrative costs and expenses incurred in handling and cancelling the order.

(b) In the case of a pre-order or customised order, you will forfeit 20% of the full value of the product.

Sale Items

Haus of Rattan does not allow cancellations of orders, returns, refunds or exchanges on clearance product or floor stock product.  It is your responsibility to read all read all product descriptions before purchasing a sale item.